From Zendesk: Have a Zendesk-like system integrated within RepairQ to handle incoming and outgoing emails for requests from companies, customers and clients. This would be helpful so you don't have to leave RepairQ to be able to answer email reque...
Imagine the software popping up a box that has the "defective type" field or dropdown, and the description field like now, EXCEPT ONE CANT GET OUT OF IT, without a 15 character note, and as soon as it is submitted, an RMA label came out of the pri...
Adding the ability to respond to messages on social media platforms within RepairQ
A struggle that we have as a multi-unit operation is staying on top of many websites where customers may be messaging us. Google, Facebook and Instagram are the main ones. We can potentially miss a warm lead if we don't respond to them within just...
Ticket notes usually contain key information regarding a customer's repair and sale history. Many users have encountered a situation where they need to pull up a ticket, but they don't know any details for the ticket: customer name, phone number, ...
about 2 months ago
Ticket Queue - Keyword Search Information in the Items/Devices Column
Performing a search in the Ticket Queue does not reference results for the Item/Device field. You can search by a device's IMEI device only. This is very restricting for users who are relying on other context of a repair/sale to find a ticket. Sto...
about 2 months ago
Notifications on dashboard about updates on tickets you are working on.
for instance, I have a tech working on a device. They have put it aside for an approval. The customer approves. We put the device back in line. It would be nice to have a notification in repairq that a ticket was updated. Then they can go read the...
Annual inventory counts are a must for retailers. Not only for inventory valuation, but also for inventory count accuracy. The ability to have multiple users simultaneously scan every single item in the store and submit those counts as JOINT count...
11 months ago
Receive Purchase Order Inventory by Scanning Items
Allow users to scan inventory on the PO edit screen to receive it. Receiving everything by manually entering quantities is a long process for big orders and mixed product. Something related to the 'begin count' function of an inventory count. Scan...