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Ticket Notes should be Searchable

Ticket notes usually contain key information regarding a customer's repair and sale history. Many users have encountered a situation where they need to pull up a ticket, but they don't know any details for the ticket: customer name, phone number, ...
Guest 7 months ago in Tickets 0 Needs review

Ticket Queue - Keyword Search Information in the Items/Devices Column

Performing a search in the Ticket Queue does not reference results for the Item/Device field. You can search by a device's IMEI device only. This is very restricting for users who are relying on other context of a repair/sale to find a ticket. Sto...
Guest 7 months ago in Tickets 0 Needs review

Block out time for technician lunch on repair ticket queue

Ability to put in a blocked out period indicating technicians lunch break. So employees know not to schedule repairs due during that time.
Jason Mohler 8 months ago in Tickets 0 Needs review

Changing color for the part status icon on ticket pulled/back ordered

It would be nice to be able to change the color of the "pulled" and "back ordered" icon on a ticket as it would help employees to track if the part is in stock or not easily.
Marc-Andre Hubert 12 months ago in Tickets 1 Needs review

Filter tickets by resolutions status

This would help staff to create more detailed viewings by having the ability to sort by resolution in order to better manage repair operations and help improve customer experience
Britt Bay about 1 year ago in Tickets 0 Needs review

Allow Custom Forms inputs to populate on the invoice

Specifically, if we build an intake functionality checklist, we'd like to be able to show those results on the invoice instead of printing it separately
Guest over 1 year ago in Tickets 0 Needs review

require a serial number on ticket

Give stores the option to require SN on ticket
Scott Davis over 1 year ago in Tickets 0 Planned

Change wording from "Pin" To "Pin/Password".

Clients are concerned that they can only use small numerical Pins instead of any Alphanumeric Passwords, which they can do. I think re-wording the areas in RepairQ where a Pin is entered would help clarify that they can use a more secure password.
Guest over 1 year ago in Tickets 0 Needs review

Color Coding Customers by Behavior - Mr. Fixit Repair

(copied from Zendesk) I would like a way to color code customers. (example: red might mean problem or issue customer. Green meaning Customer is in good standing with the store or business. I would recommend more colors so stores can set the mean i...
Guest over 1 year ago in Tickets 1 Needs review

Return Repair process needs to be changed

Return Repairs are difficult for the customer in many ways- taxes are not always correctly formulated, and if a customer wants to do a partial refund to the customer for having to do a return repair, (specifically for a 2nd return repair where the...
Guest over 1 year ago in Tickets 0 Future consideration