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Consolidating Line Items for Quantity Adjustments of the Same Sku

We encountered this issue while selling a customer approximately 300 cases of the same SKU. When creating a quick sale ticket, we added the SKU using the lookup feature and changed the quantity to 300 to add it to the ticket. However, for some rea...
Guest 3 months ago in Tickets 1 Planned

Change wording from "Pin" To "Pin/Password".

Clients are concerned that they can only use small numerical Pins instead of any Alphanumeric Passwords, which they can do. I think re-wording the areas in RepairQ where a Pin is entered would help clarify that they can use a more secure password....
Guest over 2 years ago in Tickets 0 In Progress

Changing color for the part status icon on ticket pulled/back ordered

It would be nice to be able to change the color of the "pulled" and "back ordered" icon on a ticket as it would help employees to track if the part is in stock or not easily.
Marc-Andre Hubert almost 2 years ago in Tickets 1 Planned

Adding a pin pattern to the passcode section

Adding a pin pattern to the passcode section
Guest over 2 years ago in Tickets 2 Will not implement

Ticket Notifications - Add Shortcodes

Add more short codes with ticket information (total costs, bin number, ticket items with cost included)
Scott Davis 8 months ago in Tickets 0 In Review

Default sort order - Quotes

Default sort order for the quotes view should be most recent quotes first
Scott Davis 8 months ago in Tickets 0 In Review

Ticket Notes should be Searchable

Ticket notes usually contain key information regarding a customer's repair and sale history. Many users have encountered a situation where they need to pull up a ticket, but they don't know any details for the ticket: customer name, phone number, ...
Guest over 1 year ago in Tickets 0 In Review

Allow Sister stores to add notes to tickets

There used to be the ability for a sister store to put notes in a ticket when a customer went to that store. It did not allow any editing to the ticket, just the ability to put in notes about the interactions with the customer. This is very useful...
Karen Litteken 5 months ago in Tickets 2 Needs review

Allow Custom Forms inputs to populate on the invoice

Specifically, if we build an intake functionality checklist, we'd like to be able to show those results on the invoice instead of printing it separately
Guest over 2 years ago in Tickets 0 Planned

Ticket Queue - Keyword Search Information in the Items/Devices Column

Performing a search in the Ticket Queue does not reference results for the Item/Device field. You can search by a device's IMEI device only. This is very restricting for users who are relying on other context of a repair/sale to find a ticket. Sto...
Guest over 1 year ago in Tickets 0 In Review