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A place to share your ideas and help improve RepairQ


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Showing 78 of 78

CRM Integration

From Zendesk: Have a Zendesk-like system integrated within RepairQ to handle incoming and outgoing emails for requests from companies, customers and clients. This would be helpful so you don't have to leave RepairQ to be able to answer email reque...
Anthony Abbatello 1 day ago in Integrations 0 Needs review

Duplicate Catalog Items

We need to have the ability to duplicate catalog items.
Anthony Abbatello 3 days ago in Catalog 0 Needs review

Adding the ability to respond to messages on social media platforms within RepairQ

A struggle that we have as a multi-unit operation is staying on top of many websites where customers may be messaging us. Google, Facebook and Instagram are the main ones. We can potentially miss a warm lead if we don't respond to them within just...
Hayden Faison 27 days ago in Integrations 0 Needs review

Quotes: Pulling and assigning serial numbers should be optional

I would like to see the following modifications to the quote process. First, it should not pull inventory automatically. We do a lot of quotes with our current system that don't get ordered. That's not an issue because it has no impact on inventor...
Guest about 1 month ago in POS 0 Needs review

Ticket Notes should be Searchable

Ticket notes usually contain key information regarding a customer's repair and sale history. Many users have encountered a situation where they need to pull up a ticket, but they don't know any details for the ticket: customer name, phone number, ...
Guest about 2 months ago in Tickets 0 Needs review

Ticket Queue - Keyword Search Information in the Items/Devices Column

Performing a search in the Ticket Queue does not reference results for the Item/Device field. You can search by a device's IMEI device only. This is very restricting for users who are relying on other context of a repair/sale to find a ticket. Sto...
Guest about 2 months ago in Tickets 0 Needs review

WholeCell Integration

We need an ability to convert phones entered in via phonecheck to WholeCell into refurbishment tickets in repairQ to account for parts inventory / cost - and then back into WholeCell to update the price so we can list the phones for sale! Would sa...
Guest 2 months ago in Integrations 0 Needs review

Block out time for technician lunch on repair ticket queue

Ability to put in a blocked out period indicating technicians lunch break. So employees know not to schedule repairs due during that time.
Jason Mohler 3 months ago in Tickets 0 Needs review

Notifications on dashboard about updates on tickets you are working on.

for instance, I have a tech working on a device. They have put it aside for an approval. The customer approves. We put the device back in line. It would be nice to have a notification in repairq that a ticket was updated. Then they can go read the...
Sandra Nunley 3 months ago in Misc / Other 0 Needs review

RMA ticket requirement and auto print

Imagine the software popping up a box that has the "defective type" field or dropdown, and the description field like now, EXCEPT ONE CANT GET OUT OF IT, without a 15 character note, and as soon as it is submitted, an RMA label came out of the pri...
Guest 3 months ago in Inventory 0 In R&D