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CRM Integration

From Zendesk: Have a Zendesk-like system integrated within RepairQ to handle incoming and outgoing emails for requests from companies, customers and clients. This would be helpful so you don't have to leave RepairQ to be able to answer email reque...
Anthony Abbatello 1 day ago in Integrations 0 Needs review

Duplicate Catalog Items

We need to have the ability to duplicate catalog items.
Anthony Abbatello 3 days ago in Catalog 0 Needs review

RMA ticket requirement and auto print

Imagine the software popping up a box that has the "defective type" field or dropdown, and the description field like now, EXCEPT ONE CANT GET OUT OF IT, without a 15 character note, and as soon as it is submitted, an RMA label came out of the pri...
Guest 3 months ago in Inventory 0 In R&D

Adding the ability to respond to messages on social media platforms within RepairQ

A struggle that we have as a multi-unit operation is staying on top of many websites where customers may be messaging us. Google, Facebook and Instagram are the main ones. We can potentially miss a warm lead if we don't respond to them within just...
Hayden Faison 27 days ago in Integrations 0 Needs review

Ticket Notes should be Searchable

Ticket notes usually contain key information regarding a customer's repair and sale history. Many users have encountered a situation where they need to pull up a ticket, but they don't know any details for the ticket: customer name, phone number, ...
Guest about 2 months ago in Tickets 0 Needs review

Ticket Queue - Keyword Search Information in the Items/Devices Column

Performing a search in the Ticket Queue does not reference results for the Item/Device field. You can search by a device's IMEI device only. This is very restricting for users who are relying on other context of a repair/sale to find a ticket. Sto...
Guest about 2 months ago in Tickets 0 Needs review

Notifications on dashboard about updates on tickets you are working on.

for instance, I have a tech working on a device. They have put it aside for an approval. The customer approves. We put the device back in line. It would be nice to have a notification in repairq that a ticket was updated. Then they can go read the...
Sandra Nunley 3 months ago in Misc / Other 0 Needs review

Changing color for the part status icon on ticket pulled/back ordered

It would be nice to be able to change the color of the "pulled" and "back ordered" icon on a ticket as it would help employees to track if the part is in stock or not easily.
Marc-Andre Hubert 7 months ago in Tickets 1 Needs review

Annual Inventory Count

Annual inventory counts are a must for retailers. Not only for inventory valuation, but also for inventory count accuracy. The ability to have multiple users simultaneously scan every single item in the store and submit those counts as JOINT count...
Tristan Seagraves 11 months ago in Inventory 0 Needs review

Receive Purchase Order Inventory by Scanning Items

Allow users to scan inventory on the PO edit screen to receive it. Receiving everything by manually entering quantities is a long process for big orders and mixed product. Something related to the 'begin count' function of an inventory count. Scan...
Guest about 1 year ago in Inventory 0 In R&D