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Filter tickets by resolutions status

This would help staff to create more detailed viewings by having the ability to sort by resolution in order to better manage repair operations and help improve customer experience
Britt Bay about 1 year ago in Tickets 0 Needs review

Custom ticket status workflow

Will it be possible to add our own custom ticket statuses that fit better to our business rather than just changing the name of the status - Thomas Kirschbaum
James Schellhorn almost 2 years ago in Tickets 0 Needs review

Close quote and auto-remove ticket items

It just seems to me like the quote tickets shouldn't affect inventory and we should be able to close it if the customer declines the repair without having to take the parts off the ticket. - Shelly Hartman Grahovac https://www.facebook.com/groups/...
James Schellhorn almost 2 years ago in Tickets 0 Needs review

Block out time for technician lunch on repair ticket queue

Ability to put in a blocked out period indicating technicians lunch break. So employees know not to schedule repairs due during that time.
Jason Mohler 8 months ago in Tickets 0 Needs review

Return Repair process needs to be changed

Return Repairs are difficult for the customer in many ways- taxes are not always correctly formulated, and if a customer wants to do a partial refund to the customer for having to do a return repair, (specifically for a 2nd return repair where the...
Guest over 1 year ago in Tickets 0 Future consideration

Access Ticket Properties in Ticket Edit

As a Tech user, access and interact with the Ticket Properties modal while ticket is in Ticket Edit mode. Shops with more complex workflows use these properties as part of their workflow and prefer to be able to update these properties while editi...
James Schellhorn almost 2 years ago in Tickets 0 Needs review

Update to Ticket Properties

The problem: Some locations use “In Possession” heavily, and going into the editing window for tickets every time to update the status is tedious. The proposed solution: Add the option to add the setting (and other various settings as needed) into...
Scott Davis almost 2 years ago in Tickets 0 Future consideration