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Ability to deactivate unused or mistakenly created customer profiles

Being able (for admin levels) to delete customer profiles that have been created by mistake (profiles that do NOT contain any transactions/tickets), would be a fantastic option. And being able to deactivate (making the profile/account viewable onl...
Cindy Larrivée 11 months ago in CRM 0 Needs review

Ticket Notes should be Searchable

Ticket notes usually contain key information regarding a customer's repair and sale history. Many users have encountered a situation where they need to pull up a ticket, but they don't know any details for the ticket: customer name, phone number, ...
Guest 7 months ago in Tickets 0 Needs review

Ticket Queue - Keyword Search Information in the Items/Devices Column

Performing a search in the Ticket Queue does not reference results for the Item/Device field. You can search by a device's IMEI device only. This is very restricting for users who are relying on other context of a repair/sale to find a ticket. Sto...
Guest 7 months ago in Tickets 0 Needs review

Change customer on an open ticket (ourselves)

It is really cumbersome and time consuming to have to contact RepairQ support every time a ticket has been created under the wrong customer profile... For example, we deal with many schoolboards that have hundreds of different customers (schools a...
Cindy Larrivée 12 months ago in Invoicing / Billing Agents 0 In R&D

Duplicate Catalog Items

We need to have the ability to duplicate catalog items.
Anthony Abbatello 5 months ago in Catalog 0 Needs review

require a serial number on ticket

Give stores the option to require SN on ticket
Scott Davis over 1 year ago in Tickets 0 Planned

Ability to change the wording/title of documents ourselves

In RepairQ, "tickets" are basically what any other POS would call a "sales order" until it's invoiced and become an actual "invoice"... and "Billing Agents Invoices" are in fact what anyone else would call a statement of account. We do understand ...
Cindy Larrivée 3 months ago in Invoicing / Billing Agents 0 Needs review

Adding a pin pattern to the passcode section

Adding a pin pattern to the passcode section
Guest over 1 year ago in Tickets 0 Needs review

Allowing staff to see notification reports for validation of sent content

It would be really useful for lower level users (staff without admin or management access) to be able to SEE (NOT edit, NOT cancel, just SEE) the notification queue from the report section. With a "view only" access to this report, for their own l...
Cindy Larrivée 12 months ago in Settings / Configuration 0 Needs review

Allow Custom Forms inputs to populate on the invoice

Specifically, if we build an intake functionality checklist, we'd like to be able to show those results on the invoice instead of printing it separately
Guest over 1 year ago in Tickets 0 Needs review