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CRM Integration

From Zendesk: Have a Zendesk-like system integrated within RepairQ to handle incoming and outgoing emails for requests from companies, customers and clients. This would be helpful so you don't have to leave RepairQ to be able to answer email reque...
Anthony Abbatello 5 months ago in Integrations 0 Needs review

Trade-In counter credit items

When building a trade-in ticket, many times the original price to pay may need to be reduced because of damage or missing equipment - like a missing power cable. It would be ideal to be able to write in the 'retail' trade-in price then attach coun...
James Schellhorn over 1 year ago in Tickets 0 Needs review

Trade-in price managed in the catalog

Today, trade-in pricing is managed outside RepairQ. Most shops that offer to trade or buy, have a spreadsheet or calculator maintained by management that they must follow - preset price. Ideally the results of a managers price setting could be inp...
James Schellhorn over 1 year ago in Tickets 0 Needs review

Transfers vs POs

The language in RepairQ can sometimes be inconsistent and confusing. Case in point is Transfers. Sometimes called a transfer, sometimes called a internal transfer, sometimes an internal PO. Would be nice to make one convention and then make it eas...
James Schellhorn over 1 year ago in Inventory 0 Needs review

Require Customer Information on all tickets

Would like the option to disable/enable *require* customer on quick sale tickets.
Rafael Chelli 11 months ago in Settings / Configuration 0 Needs review

Color Coding Customers by Behavior - Mr. Fixit Repair

(copied from Zendesk) I would like a way to color code customers. (example: red might mean problem or issue customer. Green meaning Customer is in good standing with the store or business. I would recommend more colors so stores can set the mean i...
Guest over 1 year ago in Tickets 1 Needs review

Adding the ability to respond to messages on social media platforms within RepairQ

A struggle that we have as a multi-unit operation is staying on top of many websites where customers may be messaging us. Google, Facebook and Instagram are the main ones. We can potentially miss a warm lead if we don't respond to them within just...
Hayden Faison 6 months ago in Integrations 0 Needs review

Quotes: Pulling and assigning serial numbers should be optional

I would like to see the following modifications to the quote process. First, it should not pull inventory automatically. We do a lot of quotes with our current system that don't get ordered. That's not an issue because it has no impact on inventor...
Guest 6 months ago in POS 0 Needs review

Filter tickets by resolutions status

This would help staff to create more detailed viewings by having the ability to sort by resolution in order to better manage repair operations and help improve customer experience
Britt Bay about 1 year ago in Tickets 0 Needs review

WholeCell Integration

We need an ability to convert phones entered in via phonecheck to WholeCell into refurbishment tickets in repairQ to account for parts inventory / cost - and then back into WholeCell to update the price so we can list the phones for sale! Would sa...
Guest 7 months ago in Integrations 0 Needs review