(copied from Zendesk) I would like a way to color code customers. (example: red might mean problem or issue customer. Green meaning Customer is in good standing with the store or business.
I would recommend more colors so stores can set the mean internally. So I see a purple, black, yellow then could mean different things for my employees.
You may be able to temporarily address this by going to a customers profile and then adding a note and flagging as important. The note will then pop up when you add the customer to the ticket