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Changing color for the part status icon on ticket pulled/back ordered

It would be nice to be able to change the color of the "pulled" and "back ordered" icon on a ticket as it would help employees to track if the part is in stock or not easily.
Marc-Andre Hubert 12 months ago in Tickets 1 Needs review

Change wording from "Pin" To "Pin/Password".

Clients are concerned that they can only use small numerical Pins instead of any Alphanumeric Passwords, which they can do. I think re-wording the areas in RepairQ where a Pin is entered would help clarify that they can use a more secure password.
Guest over 1 year ago in Tickets 0 Needs review

Ticket Notes should be Searchable

Ticket notes usually contain key information regarding a customer's repair and sale history. Many users have encountered a situation where they need to pull up a ticket, but they don't know any details for the ticket: customer name, phone number, ...
Guest 7 months ago in Tickets 0 Needs review

Ticket Queue - Keyword Search Information in the Items/Devices Column

Performing a search in the Ticket Queue does not reference results for the Item/Device field. You can search by a device's IMEI device only. This is very restricting for users who are relying on other context of a repair/sale to find a ticket. Sto...
Guest 7 months ago in Tickets 0 Needs review

require a serial number on ticket

Give stores the option to require SN on ticket
Scott Davis over 1 year ago in Tickets 0 Planned

Adding a pin pattern to the passcode section

Adding a pin pattern to the passcode section
Guest over 1 year ago in Tickets 0 Needs review

Allow Custom Forms inputs to populate on the invoice

Specifically, if we build an intake functionality checklist, we'd like to be able to show those results on the invoice instead of printing it separately
Guest over 1 year ago in Tickets 0 Needs review

Trade-In counter credit items

When building a trade-in ticket, many times the original price to pay may need to be reduced because of damage or missing equipment - like a missing power cable. It would be ideal to be able to write in the 'retail' trade-in price then attach coun...
James Schellhorn over 1 year ago in Tickets 0 Needs review

Trade-in price managed in the catalog

Today, trade-in pricing is managed outside RepairQ. Most shops that offer to trade or buy, have a spreadsheet or calculator maintained by management that they must follow - preset price. Ideally the results of a managers price setting could be inp...
James Schellhorn over 1 year ago in Tickets 0 Needs review

Color Coding Customers by Behavior - Mr. Fixit Repair

(copied from Zendesk) I would like a way to color code customers. (example: red might mean problem or issue customer. Green meaning Customer is in good standing with the store or business. I would recommend more colors so stores can set the mean i...
Guest over 1 year ago in Tickets 1 Needs review